We already laid off 40% of our customer service team, and ~20% of design/creative roles. With customer service, the AI prewrites answers to most questions and 80% of the time the answer is great, and the other 20% of the time it just needs quick tweaks bu...
hopefully this will continue to improve the end product and quality control, but could be to the longer term detriment of innovative design. AI has a peculiar tendency towards intellectual replication, so humans do need to be involved from time to time to...